iPlan provide on-going services to ensure our clients' business systems continue to support their business processes; and to carry out low-intensity improvement projects requiring business process and/or business system changes.         iPlan Support include:           Business process design, mapping and implementation, incorporating industry best practices. System implementation, training, "handholding", troubleshooting, investigation and event logging of errors with product suppliers and co-ordination of bug fixes, port updates and software upgrades. Project and Process Change Management. Fulfilling the role of "Seeker of Value"; focussing on maximising the return on investment.

For more information on iPlan Support                       Download Pdf (446 kb)               As part of all our support offerings, iPlan provide a Helpdesk service. This service is a second line of support, for all software that we have configured and implemented, addressing issues that our clients are unable to resolve.           For a diagram with narrative of the Helpdesk procedure Clients with iPlan Support SLA's please log onto the iPlan Helpdesk to log a service request or view progress on existing service requests:       Download Pdf (904 kb)